Here at Vine House Distribution your privacy is important to us. We value your privacy and want to be clear about the data we collect about you.
1. INFORMATION WE COLLECT
– WHEN CONTACTING US
What we collect: Your name and email address.
You may also choose to provide your telephone number, business name, address and any other information you voluntarily submit in your messages to us, which will be in relation to information, products and services you are requesting from us.
How we collect it: When you send us a message via our contact form, by emailing or telephoning us directly, or when you communicate with us via social media.
– AS OUR CLIENT OR CUSTOMER
What we collect: Any other information that we request from you or retain in relation to products and services we are providing for you. This may include your business details, a record of the products and services we provide to you and the fees you’ve paid.
How we collect it: Communications we have with you via email, telephone or in person.
– WHEN VISITING OUR WEBSITE
What we collect: Information about your computer or device and about your visits to, and use of, this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views). This data is considered “non-identifying information”, as it does not personally identify you on its own.
2. HOW WE USE YOUR INFORMATION
We may use your information where processing is necessary for legitimate business interests and for the performance of a contract with you, which include some of the following:
a) providing you with information you are requesting from us as our client or potential client;
b) providing you with products and services as our client or customer;
c) to request payment from you or make payment to you, for our services;
d) because you have asked us to provide information or a service to you; or
e) conducting data analytics so we can measure and improve our website performance.
We may also use your information where processing is necessary for our compliance with a legal obligation.
3. WHO MAY RECEIVE YOUR INFORMATION
Information we receive may be shared with our employees and our service providers.
We may share information about you with our service providers who store or use this information solely as required for legitimate business interest to provide services to you, us or on our behalf.
We have contracts with all our service providers to ensure they meet our standards on their use of data, privacy and security.
Please note that we may be required to share certain information with government and law enforcement agencies to fulfil our contractual or legal obligations.
We do not otherwise share or supply personal information to third parties. We do not sell or rent your personal information to marketers or third parties.
4. YOUR PRIVACY CHOICES & RIGHTS
You are entitled to access, correct and update any personal information we hold about you, and to request this information be deleted. You are also entitled to restrict or object to our use of your data.
If you would like to exercise these rights, please contact us in writing with your request. We will respond to your requests within one calendar month.
Please note that we may be required to retain certain information to comply with a legal obligation.
5. HOW WE SECURE YOUR INFORMATION
We work hard to protect the personal information that we hold about you and are committed to taking appropriate technical and organisational measures to protect your personal information from accidental loss, misuse, unauthorised access or disclosure, alteration and/or destruction.
Please note that, although we make every effort to protect the personal information that you provide to us, the transmission of data over the internet is not completely secure. As such, you acknowledge and accept that we cannot guarantee the security of information transmitted via our website and that any such transmission is at your own risk.
6. DATA RETENTION
We only retain your personal information for as long as is necessary or permitted given the purposes for which it was collected.
The criteria we use to determine our retention period includes the length of time we have an on-going relationship or contract with you to provide our services and our legal obligations regarding the information.
7. LINKS TO OTHER WEBSITES
We occasionally share links to other websites that are not operated by us. Please be aware that our inclusion of a link on our website does not imply our endorsement of the linked site or service.
We have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
8. POLICY UPDATES & CONTACTING US
If you have any concerns or questions about how we handle your data and personal information, please contact us. We also welcome your suggestions and feedback about this policy.
Telephone: 01825 767396 Email: firstname.lastname@example.org Post: Vine House Distribution Limited, The Old Mill House, Mill Lane, Uckfield, East Sussex TN22 5AA
This policy is effective as of 25 May 2018.